What Travel Agents Need to Know About Corporate Travel Today

This is rightly named as the age of traveler-centricity and with the evolution of the new era of personalized travel; it is leading to research and development of a host of new so-called intelligent services. The command-and-control perspectives of traveling have changed a lot from the past and the focus has shifted more on the traveler and the productivity of each trip. It has become essential to maintain that the travelers have the greatest return on investment on each trip. New generations of young employees and managers, who have been growing up and dwelling in a digital age, are moving up the ranks as travelers. It has become essential to recognize the need for greater flexibility acknowledging that the employees who travel on corporate trips also consider a percentage of their trip to be a leisure outlet. With increasing globalization and rise in companies sending their staff overseas to network and connect with their offshore prospects/customers/suppliers, corporate travel is a highly profitable tourism segment. Before we talk about how tourism companies can better cater to business travelers, let us first look at why they prefer to use specialized corporate agencies over traditional agents

Why do businesses use Corporate Travel Agencies?

This might be the most basic question for a travel agency as to why they need to use agencies specializing in corporate travel when there are plenty of regular travel agents in the market. Here is the importance of corporate travel agencies who have online systems which allow business travelers access to their complete itinerary.

The following information is at the fingertips of the CTAs:-

full business itinerary details
up-to-date tracking details of flights (including delays or rescheduling)
transparent details about additional costs such as baggage fees or in-flight fees
travel alerts, if any, in the destined area
complete and up-to-date details about the visa procurement policies and identification required
currency requirement and conversion rates

What do corporate clients expect from Corporate Travel Agencies?

Negotiated Fares

The Corporate Agencies tend to have tie-ups with hotels, car rentals, flights etc. giving them access to lower fares which can be used only by the frequent business travelers. Discounted prices are not the only advantage though as they also offer flight upgrades, room upgrades, and VIP check-in lines as required.

In-depth information about the travel industry

Corporate travel agents have access to many travel resources and most importantly, quickly, than any other leisure travel agent. Additional information helps to make the business trips convenient and comfortable.

Changes in Itinerary

When an airline ticket needs to get rescheduled or cancelled, chances are the airline or the online service provider will charge lofty fees. When booking with a corporate travel agent, most of the times schedule changes can be done at zero or minimal extra charges.

Viable emergency contacts

It is important for the business travelers to reach the correct person at the need of trouble. Corporate travel agents have the experience and professionalism to relieve stress for both the traveler and the company.

What you need to consider as corporate travel increases?

Business Travel Barometer reported that corporate travel is witnessing an accelerated growth. However, when poorly managed, it may be no longer an advantage to companies and may, in fact become a burden. There are some factors which the corporations and CTAs must consider to get the best out of the time spent traveling.

Adopting a travel policy

The corporate must define a travel policy which is applicable to and respected by travelers at all levels. This policy should be used to establish the standards which will help to track the improvement of business travel. It will eventually help to reduce the costs of the entire package.

Do not limit the traveler’s autonomy

The management is responsible for budgeting the travel policy which helps to improve cost management however, it is also essential to give a degree of autonomy to the traveler. The policy should be flexible enough to allow the employee to adapt the trip as per the situation.

Traveler’s security should be a major concern

Business travelers need to have security in place. The company needs to stick to its definition of standards to ensure the employee’s integrity. The CTAs should have reliable partners (travel insurance, airlines, hotel chains etc.).

Mobility and automation

To optimize time and ease the processes, the administration of management platforms should have automated processes. This means they should adopt mobile solutions where search options, travel alerts, ticket reservations etc. can be accessed quickly, easily and on the go.

Corporate Travel Trends in 2016

Corporate travel trends tend to change regularly. 2016 has also not been any different and the travel management companies (TMCs) and corporate travel agencies (CTAs) are quite focused to provide steady if not strong axis all over. A growing MICE sector, investments in mobile and big data and enhanced focus on duty of care are some of their areas of focus.

Rising prices

The consolidated buzzword among global suppliers, airfares, hotel rates etc. is the rising fares. It is sometimes the move of the suppliers to generate discounts which encourage travel if there is a strong decline in demand. A positive 2016 world economy has been bringing an increase in air fares of a few percentage points, hotels are expected to see 4%-6% rise in average global rates and the competition will remain moderate in the car rental services.

Duty of care

Risk management is one of the major points of emphasis for corporations. Corporate customers are allowing new policies and improved technologies to monitor employees’ location in case of an emergency, especially when they are travelling to foreign destinations. For instance, Concur Risk Messaging helps to identify the travelers moving around in the world and alerts them with alternate travel arrangement as and when needed.

Focusing on MICE

Meetings industry is a major growing sector and the corporate travel trend is developing on it. The corporate travel agencies should better start aligning the various meeting procurement methodologies with its transient travel sourcing. One of the ways could be to broaden the variety of meeting services by incorporating incentive trips within it.

Investing in technology

A sharper focus on increasing value and becoming more traveler-centric can be done by bringing in mobile friendly technologies. Mobile and big data are definitely the two most significant technological investments which any corporate travel agency must focus to make their platform more appealing.

Business travel analysis after Brexit

Following Brexit, ACTE and CAPA shared their speculations. According to them, the greatest short-term effects on the travel industry will come from the weakening of the pound against other world currencies. Greeley Koch, executive director for the Association of Corporate Travel Executives said that the business travel industry will trend on currency fluctuations; with some companies taking advantage of the weaker pound and traveling more, while others may withhold business travel until world markets find their own level.

Impact of terrorism on corporate travelers

Travel policy makers and administrators need to be guided by rising terrorism scare. For executives and staff undertaking travel on behalf of businesses, the travel agents and corporate travel agencies (CTAs) should prove the reassurance for their safety through the travel policies. It is more than likely that the surveys conducted over corporate travelers reflect the general concern of the global business travelers about the spate of terrorism. However, there is no denying the fact that terrorist threat is changing the patterns of business travel. The key impact of this is to keep in mind that the companies providing travel services for business travelers need to enhance their focus on security and the associated risks in delivering the services to corporate clients. According to a recent finding, travel managers have higher estimation of their policy’s effectiveness in addressing risk compared to skeptical business travelers.


Although the corporate travel sector has continued to progress, there are a plethora of challenges faced by the industry. A rapidly changing consumer market, the emergence of new business models, the impact of technology, man-made and natural crises are some of the fulcrum points that need to be considered before planning corporate trips.

Top 5 Risks Travellers Face in Adventure Travel

Sun basking on the beach with glass of cocktail in the hand may not be an ideal holiday style for everybody, thus a new form of holidaying – adventure sports holidays or adventure travel has become really popular. Adventure sports holidays are where travellers get an opportunity to try their hands at adrenal gushing and challenging activities such as mountain climbing, exploring caves, mountain biking, rafting, bungee jumping etc.

Because of its popularity, adventure travel coupled with adventure sports has become a part of the itinerary of almost all camping sites, resorts and hotels around the world that wish to provide their clients with something extra to do on their stay with there. Inclusion of adventure sports surely adds excitement and thrill to a traveller’s halt, but this comes with potential dangers which loom high on personal safety.

Top five risks involved in adventure travel are listed below:

1. All adventure activities and sports include dedicated gear, which is vital and should be used at all time while carrying out an activity. The gear is properly tested before use and almost all activities are carried out in a close observation of an instructor, whose main motive is to maintain your safety and make sure you adhere to all the safety requirements, but there can be a small chance that the safety equipment may fail. Therefore, safety is always an issue with adventure activities.

2. Mountain climbing can be a risky affair because as you travel uphill, the density of the oxygen in the air keeps decreasing which makes breathing difficult. If first aid is not administered, this can lead to chest pain and acute headaches, which if untreated, can lead to heart attack.

3. Mountain biking can be fun until cyclists try to do a little extra. Mountain bikers are at a risk of altitude sickness (as discussed in risk of mountain climbing above) and are also very prone to accidents because of the rough terrains selected for biking.

4. When you hit the water in a raft, you are always wearing a life jacket and are accompanied by an instructor. But the river current can flip you off the boat. Thus, while rafting you’re always at the risk of drowning or injuring yourself in the water.

5. Caving or cave exploration is one of the most thrilling adventure activities. Activity depends on the cave and how travellers negotiate squeezes, pitches, waters and rocks. Though caving has become safer with safety equipment but still travellers and adventurers are at risk of falling rocks, floods, falling, hypothermia and fatigue.

What Things You Should Know About Your Iceland Northern Lights Tour

Most people dream of such a holiday to visit one of the natural yet beautiful phenomenon, which is the Aurora Borealis.

If one is planning go see the Aurora Borealis booking a tour would be best. Booking should be done as early as possible; one can travel by minibus or super jeep. Of course the jeep provides a more personal experience. The tour however is only run when the weather is clear and the aurora forecast shows a higher chance of it showing up that day.

So a tour to Iceland Northern lights has been planned and there are many things that one should keep in mind regarding a tour of such. The tour may last from anywhere between three to four hours. The travel should be comfortable and personal, hence only two people are allowed in the jeep. And as for what one should carry, warm winter clothes are preferable but no jeans. It will be a small group tour where they might drive on the mountain track in Reykjavik or the lava fields depending on the weather of course. Any route they take will depend on the weather itself.

You can enjoy the silence and the beautiful night

There are a few things that one should know about their tour to Iceland Northern lights.

One will be able to enjoy the starry night while searching for the Aurora Borealis. However since there is no guarantee of actually coming across it and there will be 2 extra attempts made by a minibus for free to try and ensure that one gets what they came for. He can also borrow tripods for free. As the journey begins, one will be able to enjoy the night and the stars. If the Aurora Borealis does show up, he can take photographs to make the experience even more memorable.

These beautiful colors are of one natures displays, every single performance is unique and everyone who has seen the lights has claimed that they felt spiritually lifted. Almost everyone has heard of it and to be able to see such beauty makes your breath hitch in your throat and of course it is such an honor.

Although it is a mystery to most people, there are scientific reasons for the Aurora borealis showing up when it does. However, it still cannot be a guarantee as to when it might show up and where precisely.

Many people especially the folks who live in Iceland itself say that it is just a spiritual happening because of all the Nordic folklore and Nordic history. These are a few things one should know about your Iceland Northern lights tour.

Do not become obsessed with just wanting to see the Aurora

There is actually no guarantee that this magnificent show of color will show up on that same day that’s why it is a good idea to just enjoy the winter nights and ones whole holiday in general. Romantic sled rides, the nice people who live there, all of these are good reasons to visit. If one does happen to see the Aurora Borealis as planned then they should surely consider themselves lucky.